FAQ

Questions visitors ask before using Leku.

Clear answers about the product, the workflow, AI processing, security, privacy, and signup.

What is Leku?

Leku is a workspace and knowledge base for teams that want project context to stay useful. It captures notes, meetings, transcripts, decisions, tasks, and questions, then organizes them into searchable project memory.

Who is Leku for?

Leku is built for startups, product teams, operations groups, agencies, and organizations that need shared understanding across fast-moving projects.

How is Leku different from a document folder?

A folder stores documents. Leku tracks the relationships between project artifacts: what decision was made, what questions remain open, what tasks were created, and which source notes support the answer.

How does Leku use AI?

Leku uses AI to organize workspace context and find the source material behind an answer. Customer content is not used to train AI models or improve unrelated services.

Can ChatGPT, Claude, Cursor, or Grok use Leku?

Yes. After you have a workspace, open it and go to Settings. Connect the app there: sign in when asked, pick the workspace, and it can ask Leku the same way you do. Answers keep their sources, or Leku says it does not have enough to go on. Those apps are not a separate Leku.

How does Leku protect workspace content?

Traffic is encrypted, access is limited to people in the workspace, and we review the vendors that process data. The Security page lists current controls separately from enterprise roadmap items.

Do visitors need an account to understand the product?

No. The landing page, Features page, FAQ, Security page, Privacy Policy, Terms of Service, Refund Policy, and data-sale disclosure are public so visitors can evaluate Leku before signing in.

How do I sign up?

Leku currently uses invite-key signup. Visitors with an invite key can create an account from the signup page, and existing users can sign in directly.

Where can I review privacy details?

The Privacy Policy explains what data Leku collects, how AI processing works, and how users can exercise data rights.

How do paid plans, cancellations, and refunds work?

The Refund Policy explains billing errors, first-charge refunds, cancellation of paid plans, and how to reach support at support@leku.app. Complaints go to the Grievance Officer at legal@leku.app. The Terms of Service cover fees and unpaid balances.

Is Leku SOC 2 or ISO 27001 certified?

Not yet. Leku is built with controls intended to support SOC 2 readiness and ISO 27001-aligned security management, but we do not describe Leku as certified until an applicable independent audit or certification is complete.

Can my company request a DPA, BAA, or security review?

Send DPA requests, security questionnaires, and regulated-workload requirements to legal@leku.app before uploading data that requires special contractual controls. BAAs, FedRAMP workstreams, and regional data residency are not currently available by default and remain roadmap items unless explicitly confirmed in a separate written agreement after readiness review.

Need the formal policy details?

Review the Security page, Privacy Policy, Terms of Service, Refund Policy, and data-sale disclosure before creating an account.